For notification of withdrawal from lessons - a minimum of FIVE weeks notice is required in writing.  A refund of the remainder of the term’s fees will only be given in exceptional circumstances, as discussed between the teacher and student.  Failure to give the required notification, will result in the student/parents forfeiting the cost of half a term's fees (to be fair on the studio for setting aside that lesson day/time, whilst turning away new enrolments due to that spot initially being 'filled' by you/your child).

Studio policy concerning missed lessons is as follows:

Where the teacher misses a lesson, notification will be given, and the lesson will be made up at an appropriate time for both parties.

Where a student misses a lesson due to illness or an urgent family matter, a make up lesson will be given provided that the student or parents have given at least 24 hours notice prior to the lesson.  If the illness/urgent matter has occurred that day, a minimum of 4 hours notice is required.

If early notification has not been given, the teacher is not obliged to make up the lesson.

Lessons will not be made up when a student misses the lesson for other reasons (forgetfulness, arriving at the wrong time, etc.).

A minimum of 2 weeks notice is required if the student will be missing due to school activities– camps, exams, music-related, sport-related, etc., or early holidays.

Advance payment of fees is required by the due date shown on issued invoice. This guarantees a commitment from the student and parents to attend music lessons and practise regularly for a specific tuition period. Please note that a late fee of $5 per week will be charged for fees paid after the given due date without prior discussion with and agreement from the teacher.

Should your regularly timetabled lesson occur on a ’Pupil Free Day’ or a ’Public Holiday’ during the school term, note that lessons will still occur as per normal.

Please note that during lessons, only the student and music teacher will be in the music room.  This is to ensure that no interruptions/disruptions occur that may affect the student’s progress and concentration, and to also ensure “value for money” in receiving a  full  duration and quality of a lesson.  There are chairs, magazines and filtered chilled water located just outside the studio for your comfort and convenience, if you wish to stay.  Thank-you for your understanding.